Our Black Coral Services team provides a full complement of services as described below. This team consists of trainers, consultants, project leaders, project managers and support personnel.
Customization and Configuration
SoftRisk® provides various levels of customization to create a unique user interface while maintaining a consistent application structure. All instances of SoftRisk support the common data model. Sample services include:
- Web Application Customization: Customers can customize the website by; providing locations for Terms of Service, modifying header and footer information, customizing key dropdown (combination lists) data types.
- FEMA forms Integration: SoftRisk supports the integration of FEMA forms allowing the System Administrator to control which forms are accessible to their respective users.
- Standard Report Customization: To avoid confusion over the origin of a generated report standard printed reports can be customized to include the organization name.
- Ad Hoc Report Customization: In addition to the built-in reports SoftRisk can be used with Crystal Reports (SAP/Business Objects) or Microsoft Report Server.
- Intuitive User Interface: SoftRisk forms have a consistent look and feel to simplify the data entry and process. Administrators can customize the forms throughout SoftRisk (Incident Manager, Site Manager, Resource Manager, Contact Manager) by modifying the drop down menus. This is done using a forms administration wizard, and does not require any programming skill.
- Data stored in a Microsoft SQL Relational Database: Data is stored in a Microsoft SQL relational database to enable infinite customization and ad hoc reporting capabilities.
Black Coral's systems engineers can help you leverage your investment in existing applications and systems. Black Coral products are designed to integrate into existing operational environments.
The Black Coral team has extensive experience integrating Black Coral solutions with GIS, CAD, AVL, and other incident and Command and Control systems. Additionally Black Coral can provide deep information sharing capability across multiple levels of government and jurisdictions.
Black Coral training programs enable users to quickly gain the skills they will need to be productive with the products. There is a focus on ensuring users understand the user interface model and are comfortable navigating the various features of the products. In doing so, they will learn both the primary and typical tasks performed by users, but also be ready to “discover” new features as they need them through the consistent interface design and easy to use navigation.
Black Coral supports rapid deployment of new users by providing basic training in the use of the products. As a result your organization is able to train new "surge users" to be effective in the limited way they may be making use of the software.
Training is available for all Black Coral solutions in a variety of formats to suit each customer’s unique requirements and budget constraints. It can be provided on-site or via the Web to regular and administrative end users, groups, and other trainers in a hands-on setting.
In addition to standard training on off-the-shelf applications, Black Coral can also provide training to customers who require custom forms and mapping layers within Black Coral’s applications.
Black Coral Services ensure you and your team receive the technical support you require. Our support personnel are well versed in all of our products and how to use them effectively in a variety of public safety, security, and defence situations. The support team works very closely with the engineering team, ensuring that your inquiries are addressed quickly and accurately.
Black Coral Services provide standard service support during regular business hours. For customers who require longer periods of support, Black Coral would be pleased to discuss your specific needs and work towards ensuring you have the backup you require to fulfill your mandate.
For more information on these services, please contact services@blackcoral.net
